How developing leaders in the Pharmaceutical sector drove increased market competitiveness.
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| The client... | |
| Super brand (High Street) Pharmaceutical Wholesaler and Retailer (23rd Retail Price Index). 9000 employees located across 1200 UK sites. | |
| The issues... | |
| A programme of change played a necessary part in our client’s response to increasing competition brought about as a result of Government legislation in relation to pharmacy regulations. Specifically, our client needed to: | |
| · | Increase "over the counter" sales. |
| · | Reduce staff turnover due to uncertainty. |
| · | increase effectiveness of 180 middle and senior managers. |
| What we did... | |
| At the outset Denison Williams Consulting generated Board ownership, as well as sponsorship and support to the senior managers (from a position of, “it’s the management’s fault!). 8-hour manager coaching and shadowing sessions were delivered across multiple sites with people undertaking at least 5 sessions. This was supplemented with "Preview and Review" telephone and email support to all managers. | |
| What happened as a result... | |
| · | Employee turnover reduced by 15% over 12 months. |
| · | Successful introduction of (UK first) "Pharmacy Services". |
| · | % increase in effectiveness of management communication - cost measurement of meetings frequency/ length and output translated into workplace changes - fewer meetings produce more action. |
| · | % increase in job applications received by our client company. |
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